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Category: CRM

CRM
Lisa Carolan

A Well-Designed CRM Helps You Deliver the Ideal Customer Experience

Several surveys over the last few years have shown that almost 9 out of 10 buyers today are willing to pay more for a superior customer experience. A well-designed Customer Relationship Management system (CRM) will enable you to deliver an individualized customer experience to every customer, allowing you to develop customer loyalty and virtually guarantee repeat business.

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CRM
Lisa Carolan

Understanding CRM Buzzwords and Jargon

The way businesses touch and interact with customers is expanding. Digital and social channels, especially, give a business massive amounts of data about customer interactions. But how to manage all of this information, and how to decide which data is important to driving your business?

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CRM
Doug Sylvester

Dynamics 365: What Will It Replace?

Satya Nadella, the CEO of Microsoft, has made it clear that his mission is to transform Microsoft into a pure cloud platform and company. The announcement in July 2016 that the company was releasing Microsoft Dynamics 365 seems to fit perfectly with the company’s move to push its customers into the cloud.

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CRM
Doug Sylvester

Simplifying MS Dynamics Licensing and Scalability

Microsoft Dynamics 365 as a standalone platform or combined with Sitecore is a powerful tool for contextual marketing and digital transformation. By bringing together AX or NAV, and CRM into a complete enterprise solution, Dynamics unifies the capabilities of CRM and ERP.

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