Every year brings new developments in the information technology sector, and 2019 will be no exception. Hardware and software producers introduced a slew of new and revamped products for businesses
The holiday season is upon us, and Christmas is just around the corner. The seasonal shopping frenzy kicked off on ‘Black Friday,” picked up steam on “Cyber Monday,” and continues all the way till Christmas eve.
Several surveys over the last few years have shown that almost 9 out of 10 buyers today are willing to pay more for a superior customer experience. A well-designed Customer Relationship Management system (CRM) will enable you to deliver an individualized customer experience to every customer, allowing you to develop customer loyalty and virtually guarantee repeat business.
It used to be a relatively simple cost-benefit analysis to determine whether outsourcing various non-essential business processes was wise or not. If you were reducing costs and the new business processes got the job done as well as the older (expensive) processes, then it was pretty much a no-brainer.
The way businesses touch and interact with customers is expanding. Digital and social channels, especially, give a business massive amounts of data about customer interactions. But how to manage all of this information, and how to decide which data is important to driving your business?
Manufacturers across a broad range of sectors are finding that artificial intelligence (AI) systems can benefit their firms in a variety of ways. In the manufacturing section, most of the early AI systems were intended to help design optimal manufacturing processes, and to increase operational efficiencies at large factories, chemical plants, and refineries.