SPC Companies offers security solutions for residential, commercial, corporate and industrial clients in the public and private sectors. SPC Group’s state-of-the-art technology adapts to the environment in which it’s being used, responding to the particular requirements of the client’s industry.
SPC Companies reached out to EX2 when they needed to update their service platform and improve the management of incidents reported by their private and institutional clients. In launching this project, SPC Companies also wanted to solve these problems:
- Simplify their case management procedures.
- Accelerate Provisioning of mobile tools for field staff – connecting them all to the cloud.
- Eliminating the existing manual quoting system which required customers to wait days before receiving a quote.
Our solution for SPC Companies was to implement the CRM & Service Portal from Microsoft Dynamics.
We knew the cloud functionality of Microsoft Dynamics would help SPC Companies with their mobility and scalability issues, including case management. This solution would streamline their operational processes and integrate with their financial management system. We also applied the Service Portal from Microsoft Dynamics to modernize the operations and services they provided to customers, including quote response time.
After the rollout of SPC Companies solution, their customers started giving positive feedback around improved response times and quote management. SPC Companies found the Dynamics CRM and Service Portal implementation very beneficial to their business, saying “We can access the activities of each client at a glance, and we are able to investigate and understand their needs more accurately.”
SPC Companies improved their overall customer experience, as well as achieving these goals:
- Connecting their field staff to the cloud while making their company information more portable and accessible.
- Integrating their quoting system with their online financial processes.
- Reducing of costs of ongoing automation for operations, marketing and sales processes.
- Easy access to key information for commercial and service decision making.